Tim Flood, Product Manager
Hi, I’m Tim Flood, a Product Manager with 6 years of experience shipping products and leveling up my team while facing real-world challenges and constraints.
What I love most about being a Product Manager is getting to be a jack-of-all-trades, working with different stakeholders, and finding the right balance to get the job done.
The best product management requires balance, like balancing ideas with execution, data with product sense, design with scalability, and the interests of customers with engineering and executive leadership.
I’ve always been an ideas person, and each step of my career has given me experience to help me to execute on those ideas.
With my time in sales and sales management, I learned the value of customer focus and the importance of empathy in team leadership.
As an entrepreneur, I learned that execution trumps even the best ideas.
I developed my analytics and reporting skills as a business analyst.
I discovered my love of being a polymath honed my executive presentation skills as a senior management consultant.
During my time as a Product Manager, I have led a 10x pivot, taken a product from 0 to 1, and yes led a flop that didn’t survive.
While with Johnson Controls, I spearheaded a pivot that resulted in an 1100% YoY increase in revenue for OpenBlue Location Manager.
I saw an opportunity in the market, conducted research, built and delivered a business case to influence leadership, reprioritized the roadmap, led GTM efforts that included an award-winning sales training program. This resulted in an 1100% increase in revenue YoY.
Piggybacking on that I success, I was asked to lead a new product; OpenBlue Cyber Solutions from 0 to 1. I led an extensive VOC effort, conducted market research, led product development and GTM planning for the new venture into an $8B market.
While at DirecTV, I Focused on Digital User Experience and Modernization. I led a team of Product Managers to understand customer needs and to redevelop the vision and strategy to modernize digital experiences and meet customer needs.
After moving to T-Mobile, I focused on heavily on capturing the VOC, gathering requirements, leveling-up the teams' documentation and reporting, and collaborating with engineering to double adoption of our workflow management tool.
Throughout my career, I’m also continuously learning and growing having earned an MBA in IT management, a bachelor’s in business administration, product management certifications from Product School and Reforge and numerous certifications on everything from storytelling to project management, to AI.
I’m also proud to be a patent holder, children’s book author, podcast host and guest, and UX design conference speaker.
Outside of work, I’m a father of 2 and frequent volunteer, where I’ve led everything from my HOA to little league.
AI Product Ideation
Product Management is the ideal home of AI-driven innovation. Leveraging AI to accelerate traditional product management and developing products infused with AI are both valuable to an organization.
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I created and shared a use case to leverage AI models to improve customer retention. Retaining customers costs 10 times less than acquiring them, but we still see more investment made into more personalized marketing to improve CAC. Retaining customers has the benefit of a much richer data set, and the added benefit of improving customer experience along with the bottom line.
AI Training & Certification
As so much of AI is cutting edge, I have focused my most recent training and certification efforts on learning the fundamentals of AI, and the use cases in Product development. I've taken courses from Microsoft, Google, Pendo, and LinkedIn and continue to learn more and apply my AI knowledge and skills.
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Product Success Stories
OpenBlue Location Manager
I saw an opportunity in the market to pivot our niche product to address the emergence of remote and hybrid work. The new value proposition expanded the potential market and use cases. I spearheaded a comprehensive pivot to the roadmap resulting in an 1100% increase in revenue YoY.
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Condcuted extensive market research
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Built and delivered a business case to influence senior leadership and engineering
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Reprioritized the roadmap
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Led GTM efforts that included an award-winning sales training program
OpenBlue Cyber Solutions
As a leader in smart buildings and operational technology, Johnson Controls needed to focus more heavily on cyber security in an increasingly connected landscape. After leading a successful product pivot, I was asked to lead this initiative to build a new product; OpenBlue Cyber Solutions.
As a new product offering with legal and compliance factors, I was tasked with not only formulating the shape of the offering, but the internal business processes required to deliver.
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Conducted extensive market research
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Conducted global Voice-of-Customer effort
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Led Product Design (Assess, Remediate, Monitor)
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Led Business Process Design (Pricing, Delivery)
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Led GTM planning (Sales, Marketing)
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Led Partnership planning
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Industry Thought Leadership Portfolio
Product Marketing Campaign Idea
In a cellular service marketplace dominated by 3 major carriers, churn is a critical KPI where most new customers are switching rather than initiating new service. One key factor keeping many customers from switching is the perceived risk of inferior service, and the pain of switching.
To address this, I conceived of Project Evil Twin, where customers can experience the T-Mobile network to make sure it works well for them before committing to making the switch.
I researched the market, crafted the offer, highlighted key considerations and KPI, and even conceived of a marketing campaign to drive adoption.
UX Conference Presentation
Customer Experience in Product Development
I was asked to speak at the Argyle conference on customer experience. I shared my philosophy and advice to ensure customer experience remains a priority throughout the product lifecycle.
Too often, roadmap prioritization moves from addressing customer feedback to executive priorities driven by measurable KPI. This results in more time spent on small iterative improvements rather than more impactful product updates, allowing competition to out maneuver larger slower moving organizations.